Thank you for shopping with Fizha. We are dedicated to delivering your orders quickly, safely, and efficiently. Please review our shipping policy to understand how your orders are processed and delivered.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During peak seasons, product launches, or sales, processing times may be slightly longer.
Once your order is shipped, you will receive a confirmation message/email with tracking details.
2. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location.
We may offer free shipping on selected products or promotional campaigns. These offers will be clearly displayed on our website.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location:
Metro Cities: 2–5 business days
Other Cities/Towns: 4–8 business days
Remote Areas: Up to 10 business days
Please note that unexpected delays can occur due to weather conditions, courier issues, or high demand periods.
4. Order Tracking
After your order is dispatched, you will receive tracking information via email or SMS, allowing you to monitor your shipment in real time.
If you do not receive tracking details within the expected processing time, please contact us at help.fizha@gmail.com
5. Delivery Address
Please ensure that your shipping address is accurate and complete at checkout.
Fizha is not responsible for delivery failures or delays caused by incorrect or incomplete addresses provided by customers.
6. Failed Delivery Attempts
Our courier partners may attempt delivery multiple times. If the package is undelivered due to:
Customer unavailability
Incorrect address
Refusal to accept the order
the package may be returned to us. In such cases, additional shipping charges may apply for re-dispatch.
7. Damaged or Missing Items
If your order arrives damaged or if an item is missing:
• Please contact us within 48 hours of delivery
• Provide clear photos and your order number
We will investigate the issue and arrange a replacement or suitable resolution as quickly as possible.
8. International Shipping
Currently, we do offer international shipping. If available, delivery times and charges will vary based on destination and customs regulations.
Customers are responsible for any applicable customs duties or import taxes.
9. Shipping Delays
While we strive to deliver orders within the estimated timeframe, Fizha is not liable for delays caused by circumstances beyond our control, including:
Natural disasters
Transportation strikes
Government restrictions
Courier service disruptions
10. Contact Us
For any shipping-related questions or concerns, please reach out to us:
Fizha
Email: fizhafashion@gmail.com
Business Hours: 10 A.M - 6 P.M
We appreciate your trust in Fizha and are committed to providing a smooth and reliable shopping experience.